Shipping policy

Last updated: November 11, 2026

Thank you for shopping with DisAnDat Web Store. This policy explains how we ship your order, what it costs, and what to expect after you buy.

All items are dispatched from our address in the United Kingdom.

Order Processing

Except as otherwise stated on our website, orders are usually processed within 1 business day (excluding holidays).

Orders placed after noon or on weekends and holidays may begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

UK-to-UK deliveries

Orders dispatched from the UK to a UK delivery address do not incur customs duties, import charges or additional customs-related carrier fees. Any delivery charge is shown at checkout before you place your order.

Deliveries outside the UK: customs, duties and other fees

All international orders are dispatched from the UK. Depending on the destination and the items ordered, customs duties, import VAT or other local import taxes may apply. The carrier may also charge customs clearance, handling or brokerage fees. These are separate from the delivery charge.

Any duties or import taxes collected at checkout will be shown before you complete your purchase. Check the checkout information to see which charges are included or prepaid. Charges not covered by a prepaid service may be requested by the carrier or customs authority before or at delivery. Carrier handling or brokerage fees may be separate from duties and import taxes collected at checkout.

Charges vary by destination, product classification, product value and the goods’ country of origin. Dispatch from the UK does not by itself mean the goods qualify as UK-origin goods or are exempt from import charges. For destination-specific information, check with your local customs authority or delivery carrier before ordering. Customs clearance may also delay delivery.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to Andorra, Austria, Belgium, Bulgaria, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, and United Kingdom.

For deliveries outside the UK, please also read the customs, duties and other fees section above.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at contact@personalisedplasticcards.co.uk or use the contact details in our contact information policy.